Refund and Cancellation

Cancellation Policy

We understand that plans may need adjustments, and we strive to accommodate our clients with flexibility. In the event of a cancellation, please adhere to the following guidelines:

  • Cancellations made 48 hours or more before the scheduled activity: A full refund will be issued.
  • Cancellations made within 48 hours of the scheduled activity: no refund will be provided
  • Deposits for all bookings made are non-refundable. 

Weight Limit Acknowledgment

  • Participants are responsible for adhering to specified weight limits.
  • The weight limit for single activities (Flower Girl & Privilege Clear Kayak Photoshoot) is 240 lbs. The weight limit for couples photoshoots is 380 lbs. 
  • Ignoring weight limits does not make participants eligible for cancellation or refund.

Our commitment to safety includes adherence to weight limits, ensuring a secure and enjoyable experience for all participants. Ignoring this condition may compromise safety and does not qualify for cancellation or refund.

Our commitment to fairness ensures that our clients have ample time to make changes while allowing us to manage resources effectively.

Refund Policy

  • Refunds for Cancelled Activities:

If Shoreline Views Ja cancels an activity due to unforeseen circumstances, a full refund will be issued to participants.

  • Refunds for Unsatisfactory Experience:

In the event of participant dissatisfaction with provided services or experience quality, Shoreline Views Ja requests contacting us within 7 days to discuss potential resolutions or refunds.

  • Refunds for Technical Issues:

Technical issues impacting the quality of the photoshoot will be assessed on a case-by-case basis, and Shoreline Views Ja will determine an appropriate refund.

  • Refund Processing Time:

Refunds will be processed within 14 days of the request and will be issued using the same method as the original payment.
Our comprehensive refund policy aims to ensure fairness and transparency, prioritizing the satisfaction and trust of our valued clients.